Question 1

Can I order online and collect in-store?

Accepted Answer

Yes, you can order online and collect your purchases in-store at Pets at Home. This service, known as Click & Collect, allows you to shop online and pick up your items from a local store. Pets at Home offers a One Hour Click & Collect service, enabling you to collect your order within an hour of placing it online.

To use this service, visit the Pets at Home website, select your items, and choose the Click & Collect option at checkout. You'll receive a notification when your order is ready for collection. Please note that availability may vary by store, so it's advisable to check the specific store's details before placing your order.

Question 2

Are pets allowed in Pets at Home stores?

Accepted Answer

Yes, Pets at Home stores are pet-friendly and welcome well-behaved dogs. You can bring your dog into the store, provided they are kept on a lead and under control at all times. This policy allows you to shop for pet supplies while your dog accompanies you.

Please ensure your dog is well-behaved to maintain a pleasant environment for all customers.

Question 3

How to find lost property I've lost in store.

Accepted Answer

If you've lost an item in a Pets at Home store, please contact the specific store directly to inquire about their lost property procedures. You can find the contact details for each store using the store locator on the Pets at Home website. It's advisable to reach out as soon as possible, as lost items are typically held for a limited time before being disposed of or donated.

Question 4

Are there any upcoming events at Pets at Home stores near me?

Accepted Answer

Yes, Pets at Home stores offer a variety of events and workshops designed to enhance your pet care experience. These include:

My Pet Pals Workshops: Educational sessions for children to learn about different animals and responsible pet ownership.

Puppy Playtime Classes: Sessions providing a safe environment for puppies to socialise and play.

Cub Scout Animal Carer Workshops: Collaborative workshops with the Scouts to help young people become responsible pet owners.

To find upcoming events at your local Pets at Home store, please visit their Events page. Enter your location to view events near you. For more information or to book a place, contact your local store directly.

Question 5

Do Pets at Home stores offer parking facilities?

Accepted Answer

Yes, many Pets at Home stores offer parking facilities for their customers.

Question 6

Are Pets at Home stores accessible for people with disabilities?

Accepted Answer

Yes, many Pets at Home stores are fully accessible to customers with disabilities. We strive to ensure our stores are inclusive, with features such as wheelchair access, accessible parking spaces, and lift facilities where available.

Question 7

Can I order pet supplies online and collect them at Pets at Home Bolton Horwich?

Accepted Answer

Yes, you can use the Click & Collect service to order online and pick up your purchases in-store at Pets at Home Bolton Horwich. The One Hour Click & Collect service allows collection within an hour of ordering when available.

Question 8

Are well-behaved dogs allowed inside Pets at Home Bolton Horwich?

Accepted Answer

Yes, well-behaved dogs are welcome inside the store as long as they are kept on a lead and under control.

Question 9

What should I do if I lose an item inside the Pets at Home Bolton Horwich store?

Accepted Answer

Contact the store directly as soon as possible to inquire about lost property, since items are kept for a limited time only.

Question 10

Does Pets at Home Bolton Horwich organize any pet-related events?

Accepted Answer

Yes, they offer workshops like My Pet Pals, Puppy Playtime Classes, and Cub Scout Animal Carer Workshops. Visit their Events page online or contact the store for upcoming events.

Question 11

Does Pets at Home Bolton Horwich provide parking facilities for customers?

Accepted Answer

Yes, many Pets at Home stores, including this location, offer parking facilities.

Question 12

Is Pets at Home Bolton Horwich accessible for customers with disabilities?

Accepted Answer

Yes, the store strives for full accessibility, including wheelchair access, accessible parking, and lifts where available.

Question 13

What pet products can I find at Pets at Home Bolton Horwich?

Accepted Answer

They offer a wide range including pet food, treats, toys, grooming products, bedding, healthcare products, and much more for various pets like dogs, cats, small animals, fish, and reptiles.

Question 14

What pet services are available at Pets at Home Bolton Horwich?

Accepted Answer

Services include Click & Collect, free help and advice, free harness fitting, free weight checks, nutrition consultations, adoption centre, licensed medicines, pets in-store, and carry to car service.

Question 15

Is there a veterinary clinic near Pets at Home Bolton Horwich where I can get professional pet care?

Accepted Answer

Yes, Companion Care - Bolton Horwich and Companion Care are nearby veterinary clinics where you can get professional pet care and diagnostic services.

Question 16

Are there nearby pet-related services like grooming close to Pets at Home Bolton Horwich?

Accepted Answer

Yes, The Groom Room Horwich nearby offers pet grooming services to help keep your pet looking and feeling their best.

Question 17

What nearby places can I visit for refreshments before or after shopping at Pets at Home Bolton Horwich?

Accepted Answer

There are several cafes around including M&S Café, Costa Coffee, and Your M&S cafe Middlebrook Horwich, perfect for a coffee or light meal during your visit.

Pets at Home Bolton Horwich

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